ORDERING

What if I need to modify my order?

If you would like to modify your order and it has not been processed, please use the contact form. Once your order has been prepped for shipping, it cannot be modified.

When I place an item in my shopping cart, am I guaranteed to receive the merchandise?

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

An item I want is sold out. When will it become available again?

If an item is listed as sold out, it is currently unavailable for purchase, unless you submit a pre-paid order.

I received a damaged product. What should I do?

Please email via the contact form as soon as you receive your order.

How do I find out when new styles are releasing and when?

You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.

SHIPPING

When will my order ship?

JUST DOING LIFE aims to ship out your order as quickly as possible. During the first 3 months of launch orders may take up to 14 days to ship. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a backorder item, which normally would ship within 1-2 weeks. If you have any questions, please contact us.

Exclusive pieces, may take longer to ship. We appreciate your patience! Our goal is an extremely high overall customer service and satisfaction rating for a reason 🙂

When will my backordered item ship? 

All back-ordered items as quickly as possible. Back-ordered items will come with a gift.

Which countries do you not ship to? 

Currently we don’t have any restrictions, but we will update you as time progresses.

Email us and we can give you more information before placing an order from outside of the USA. We will do our best to determine costs and restrictions associated.

Do you ship to P.O Boxes?

Unfortunately, we are unable to ship to Post Office (P.O) Boxes, APO, or FPO addresses.

Will I have to pay sales tax?

All orders shipped to Illinois addresses are subject to state sales tax and may be subject to local taxes. Orders to all other U.S states will not be subject to any sales tax. 

Where does my order ship from?

All orders are shipped from our facility in Illinois.

My tracking information states that my order was already delivered but I have not received it. What does this mean?

Please email us We will do our best to resolve the issue as quickly as possible.

RETURNS/EXCHANGES

How do I return an item from my order? Returns are offered within 14 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer. In order to return an item, please email us

FIT AND SIZING

How do I know what size will fit me best?

Shirts fit true to size pre and post-wash. If you normally wear a large, purchase a large. 

GARMENT CARE

How do I care for the items that I purchased?

We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork.

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Our physical location is right in the middle of Mundelein, Vernon Hills, Libertyville Illinois area. The other primary local cities in this region are Buffalo Grove, Lincolnshire, Grayslake, Gurnee, Highland park, Lake forest, Wheeling, and Arlington Heights. Copyright 2021 Just Doing Life tm / Black Eagle Marketinginc / JDLife Corp
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